SWISSOTEL

SWISSOTEL

SWISSOTEL

REPUTATION MANAGEMENT

97% accuracy in customers insights tracking.
Digital platforms’ sentiment analysis is misleading due to language barriers and unorganized categories.
B.N.: In 2017, total reviews were 12K with an 85% response rate,
A.N.: After implementing the customer journey process with Accor, we reached a total number of 97K reviews with a 99% response rate.

The future needs a story, and we’re here to create it for all brands in all industries. With plentiful expertise, a multi-talented team and an eminent history of success stories, we’ve redefined the digital work and continuing in a new road for transformative digital goals.