97% accuracy in customers insights tracking

Digital platforms sentiments analysis is misleading due to language barriers and the unorganized categories.

B.N.: In 2017 total reviews were 12K with 85% response rate,

A.N.: After implementing the customer journey process with Accor we reached a total number of 97K reviews with 99% response rate.

The future needs a story, and we’re here to create it for all brands in all industries. With plentiful expertise, a multi-talented team and an eminent history of success stories, we’ve redefined the digital work and continuing in a new road for transformative digital goals.